How do I place an order?

You can order online by adding items to your cart and checking out. If you’d like a price first, or want to know if you can secure a better deal on larger quantity orders, request a quote and we’ll confirm the details with you before you order. You can also email us with the products and quantities you need at sales@air-allied.com.au.

Don't Forget...

Not only can we source the products we list. We also have an extensive array of suppliers & contacts in almost every industry. This means, anything you need, we can do our best to source it for you!

How do I request a quote, and how long does it take?

Requesting a quote is quick and there’s no obligation. Send us the products and quantities you need through our quote form, contact page, or by email at sales@air-allied.com.au. If you have part numbers, model details or a description of what the item is, include them. It helps us confirm the right product and give you an accurate price the first time. 

We aim to reply the same working day. Our team is available Monday to Friday, 8:00am to 5:00pm AEST (UTC +10), and enquiries received outside those hours are answered the next working day.

How long is a quote valid for?

Quote validity only matters if we have quoted you directly, not for items seen on our website. These quotes are typically valid for 30 days. Some special items have a shorter validity, and if so the expiry date will be stated on your quote.

Do you offer trade or bulk pricing?

Yes, on request. Send us your list with the quantities you need and we’ll let you know if you qualify for trade/bulk pricing. You can send it through our quote form, contact page, or by email at sales@air-allied.com.au. The more detail you give us, the faster we can come back with a price. Include part numbers or descriptions, the quantities you need, and whether this is a one-off order or something you are looking buy regularly.

Pricing is worked out by quote rather than listed online, because it depends on the products and quantities involved.

What payment methods do you accept?

Through our Website:

• Apple Pay
• Google Pay
• Visa (Debit/Credit)
• Mastercard (Credit/Debit)

Through Direct Quote:

• Bank Transfer/EFT (we dispatch 7 days after your payment clears)
• Visa (Debit/Credit)
• Mastercard (Credit/Debit)

Please note, any payment method that incurs bank charges or processing fees,  will be at your (customer) cost, to ensure the full invoiced amount is received in our bank account. 

Goods Cannot be dispatched until the full invoiced amount is received. 

Can I order by email?

Yes. Email us the products and quantities you need, along with any brand, part number or description that helps us identify them, and we’ll take it from there. Before anything goes ahead, we’ll reply to confirm the items, quantities, pricing and delivery details so there are no surprises.

If you’re not sure of an exact part number, or the item you need isn’t on our website, include what you know and we’ll help you track it down. As a trusted trader with a global network of suppliers, we can source products from around the world.

To email your order, send it to sales@air-allied.com.au

Do you offer a trade account or payment terms?

Yes, trade account terms are available. If you buy regularly or in volume, a trade account can make ordering simpler and may give you access to trade pricing. Get in touch through our contact page with your business name, ABN and the sort of products you usually buy, and we’ll talk you through how it works, including what’s available for your business.

Our team will go through the details with you directly, so you know exactly what to expect before you commit to anything. Account approval and terms are assessed on a case-by-case basis.

Can I change or cancel an order after placing it?

Contact us as soon as you can. The sooner we hear from you, the more options we have. Whether we can change or cancel an order depends on the item and where your order is up to. If it hasn’t been picked or packed yet, we can usually make changes easily. Once it’s been dispatched, we may not be able to stop it, but we’ll talk you through your options.

Items we’ve ordered in specially for you, such as products sourced from overseas or made to order, can be harder to change or cancel, because we may already have committed to the supplier. In some cases, fees or a restocking charge may apply, and we’ll let you know before anything is finalised.

To make a change or request a cancellation, contact us through our contact page with your order number and the details of what you’d like changed.

Do you provide invoices, and can they include my ABN?

Yes, every order comes with a tax invoice. If you’d like your ABN or other business details on it, the way to do that depends on how you order.

Quoted orders: if you order directly through a quote from our team, we can include your ABN, business name, purchase order number and any other details you need on the invoice. Just let us know when we prepare your quote.

Website orders: invoices are generated automatically from the details you enter at checkout, so they can’t be edited or reissued with extra details afterwards. If you need your ABN or business name on the invoice, add it at checkout, in the company name field or the order notes, when you place your order.

If you regularly need specific details on your invoices, contact us about ordering by quote or setting up a trade account.

Is stock shown on the site up to date?

We work hard to keep our website accurate, but availability can change quickly, so treat stock levels as a guide rather than a guarantee. Some of our products are held in stock and ready to dispatch, while others are ordered in for you once you place your order. Ordered-in items depend on our suppliers, and lead times can vary depending on the product and where it’s coming from.

If you need an item by a certain date, send us a quote request and we’ll confirm availability and an expected delivery time before you commit. That’s the best way to avoid surprises, especially for urgent jobs, larger quantities or items coming from overseas.

You can send a quote request through our contact page.

How long does delivery take?

Items we hold in stock are usually dispatched within 1–2 business days of your order being confirmed. Delivery time after that depends on where you are and the carrier chosen. Within Australia, metro areas are typically 2–5 business days, regional and remote areas can take longer.

Items ordered in for you depend on our suppliers, so timing varies.

If you need something by a certain date, send us a quote request and we’ll confirm an expected delivery time before you commit.

How much does shipping cost?

Shipping is calculated at checkout from the size and weight of your items and your delivery address, so you’ll see the exact cost before you pay. Large, heavy or awkward items may be quoted separately, and we’ll confirm the cost with you before your order goes ahead. If you qualify for free delivery (some items), it’s applied automatically.

Do you offer free delivery, and what is the minimum spend?

Typically, we offer free delivery on selected items only. However, during any promotional periods we may run, if free delivery is advertised, the minimum spend value will be shown at that time.

Where do you deliver?

Can I collect my order, and where from?

Yes. You can collect from our Brisbane Warehouse at 23 Precision Street, Salisbury QLD 4107 from 8:30am until 3:30pm Monday to Friday. Choose collection at checkout, or tell us when you order by email or quote. Please bring your order number and photo ID, and if someone else is collecting for you, let us know their name beforehand & add it into your orders notes before finalising your purchase.

How will I know when my order is ready to collect?

We’ll email you as soon as your order has been picked and packed, so please wait for that message before you come in. Items we need to order in take longer, and we’ll let you know the expected timing so you don’t make a wasted trip.

How do I track my order?

When your order is dispatched, we’ll email you a tracking number and a link to follow its progress with the carrier. If you don’t receive a tracking email within 2 business days of your order moving to "Dispatched", or the tracking doesn’t update, contact us with your order number and we’ll chase it up. 

Collection orders and some freight deliveries may not have tracking, but we can still tell you where your order is up to.

How are large or heavy items delivered?

Large and heavy items are usually sent by freight carrier rather than standard post, often on a pallet. Someone needs to be available to receive the delivery, and you may need equipment such as a forklift or pallet jack to unload it. Tell us about site access, such as a loading dock or residential address, when you order. We’ll confirm the freight cost and delivery details with you before dispatch.

What should I do if my order arrives damaged or incomplete?

Check your order when it arrives. For freight deliveries, note any damage on the delivery docket before the driver leaves. 

Contact us as soon as you can, within 14 days of delivery, with your order number and photos of the damage or the packaging, and keep all packaging until we’ve sorted it out. We’ll work out the best solution for you. 

Please be aware that if we are not contacted the day of delivery having taken place, items are assumed to be delivered in good condition and may not be available for remedy. Please see our Shipping Policy for further information.

Can I choose a delivery day or time?

Standard deliveries can’t be booked for a specific day or time, because carriers set their own delivery windows. You can add instructions at checkout, like “leave at reception”, but the carrier may not be able to guarantee them. If you have a deadline, or need a booked delivery time, contact us before ordering. For larger freight orders we can usually arrange an appointment with the carrier and may be able to offer express options.

How do I know if a product suits my workshop or setup?

Start with the specifications on the product page and compare them with your setup. Things to check include the air supply or power requirement, the connection and fitting sizes, the working pressure, and whether you have the space to install or use it. Manuals and data sheets, where we have them, are in the Attachments section of each product page.

If you’re not sure, contact us with the product you’re looking at and a few details about your workshop, and we’ll help you work out whether it’s the right fit before you order.

We pride ourselves on being a solutions provider and as such are always willing to help determine your requirements for your setup/project.

Can you help me choose the right air tool, compressor or hoist?

Yes. Tell us what you’ll be using it for, how often, the size of the jobs, and what air supply or power you already have, and we’ll point you to something that suits.

You can reach our team by phone, by email, or through the contact form on our website. Choose the Quote request option if you’d like a recommendation & pricing.

Are your products new and genuine?

Yes, everything we supply is new and genuine. We have access to products from manufacturers and suppliers around the world, and we don’t always hold a formal reseller agreement with each brand. If you need to know more about a particular product’s source or warranty, ask us before you order and we’ll give you a straight answer.

Regardless, everything we sell comes standard with a 1 year warranty. For more on our warranty details please see our Warranty page.

Which brands do you supply?

We supply a wide range of quality brands from around the world, including Toku, Krontec, Dino Paoli, GATX, Variacor, Greaves 3D Engineering, and many more. You can browse everything we stock on our Brands page. 

If you can’t see the brand you’re after, ask us. We can often source products from manufacturers that aren’t listed on the website. We have provided solutions for many clients over they years that go far beyond our typical range of products, so no enquiry, however far fetched it may seem, is a problem for us...its a challenge we accept. 

Do you supply spare parts and accessories?

Yes, we can supply spare parts and accessories for many of the products we sell, and where we can access parts or parts sheets they’re listed in the Attachments section of the product page. If you need a particular part, send us the product name, model number and part number if you have one, and we’ll check what’s available. If we don’t hold it, we can often source it.

Can you source a product that isn’t on the website?

Yes. What’s on our website is only part of what we can supply. As a trusted trader with connections to manufacturers and suppliers around the world, we can typically source products that aren’t listed, including specialty and hard-to-find items. Send us a quote request with the brand, model, part number or a description, and we’ll do the legwork.

Where can I find manuals or data sheets?

Look in the Attachments section on the product page. Any manuals and parts sheets we have access to are listed there. If the one you need is missing, contact us directly with the product details and we’ll do our best to find it for you, if one is available.

What power supply or air capacity do I need for a product?

The product page shows the requirements in the specifications, so check those first. For air tools, look at the air consumption and working pressure, and make sure your compressor can deliver at least that much at the pressure the tool needs. For electric products, check the voltage and whether it needs single-phase or three-phase power. If you’re not sure how your setup compares, tell us what you have and we’ll help you match it before you order.

Do products come with fittings or accessories included?

It varies by product. Check the product description, specifications and any manuals under Attachments to see what’s included. Many products, particularly air tools, don’t come with hoses, couplers or fittings, which are often sold separately. If it’s not clear, ask us before you order, and we can supply the matching fittings and accessories you need.

Can I see a product before I buy it?

If we have the product in stock, yes, but by appointment only. Contact us to arrange a date and time that suits you. If it isn’t in stock, we can still help with product details and any manuals or data sheets we have, so you can decide with confidence.

How do I contact you?

You can reach our team by phone, by email, or through the contact form on our website. If you need a price, choose Quote request in the form so it goes straight to the right person. Please include your name, a contact number and your order number if you have one, so we can help you faster. 

What are your opening hours?

Our Offices are open 8:00am until 5:00pm, Monday to Friday AEST (UTC +10). We're closed on public holidays (Australia & Queensland Specific). You can p[lace orders through our website at any time, and any messages sent outside of our operating hours will be answered the next business day. 

How quickly will you reply to my message?

We aim to reply within one business day. Messages sent outside opening hours, on weekends or on public holidays will be answered on the next business day. If your enquiry is urgent, call us on and our team will help you.

How do I create an account or reset my password?

You don’t need a password. To sign in, go to the account icon on our website and choose to sign in with Shop or with your email address. If you use your email, we’ll send you a verification code to enter, and your account is created automatically the first time you sign in. If you don’t receive the code, check your spam or junk folder, then contact us and we’ll help.

Can I see my past orders?

Yes. Sign in to your account and select Orders to see your order history, including the status of current orders. Make sure you sign in with the same email address you used at checkout. If an order isn’t showing, or you placed it before creating an account, contact us with your order number and we’ll find it for you.

How do I update my delivery or billing details?

To change the addresses saved on your account, sign in and update them in your account details. This only affects future orders. If you need to change the delivery address on an order you’ve already placed, contact us as soon as you can with your order number. Whether we can change it depends on where your order is up to, and it may not be possible once it’s been dispatched.

How do I get a copy of an invoice?

If you have an account, sign in, open the order under Orders and download the invoice from there. If you don’t have an account, or you can’t find it, email us with your order number and we’ll send you a copy. Invoices for website orders are generated from the details entered at checkout, so they can’t be altered afterwards. If you need your ABN or other business details on an invoice, add them at checkout or order by quote.

Can you help with installation advice?

Our team is happy to share general guidance about installing and using the products we supply, by phone or email. Anything our staff or representatives say is general guidance only, and is not advice from a qualified person in the relevant field. Gas, electrical, pneumatic, lifting and other pressure or safety-related work must be carried out by a suitably qualified and licensed person, in line with the manufacturer’s instructions and any regulations that apply. Always check the manual in the Attachments section of the product page before installing. If a product listing does not have an attached parts list/instructions please contact us directly and we will do our best to find one for you.

What should I do if I need something urgently?

Call us as soon as you know you need something urgently, and tell us what you need and the date you need it by. We’ll check availability and give you a realistic delivery time before you commit. If you’d rather put it in writing, send a quote request through the contact form and mark it urgent, and we aim to reply within one business day.

Items we hold in stock can usually be sent quickly. Items we order in depend on our suppliers, so timing varies, and we’ll tell you honestly if a deadline isn’t realistic. Contact us before you order, not after, so we can confirm timing first.

How is my personal information used?

We collect the details you give us, such as your name, address, email, phone number and payment details, to process your orders, arrange delivery or collection, provide support and send you order updates. We share information only with the people who need it to complete your order, such as payment providers and delivery carriers. For full details, see our Privacy Policy.

What is your returns policy?

If you’ve changed your mind, you can return a product if the request is made within 14 days of delivery, the product is unused and in resaleable condition in its original, undamaged packaging, it’s a standard stocked line, and you can provide proof of purchase. Depending on the product, a restocking fee may apply, and change-of-mind returns are sent back at your own prepaid expense unless we’ve told you otherwise.

If a product is faulty, damaged or not what you ordered, different rules apply, and you have rights under the Australian Consumer Law [and, for New Zealand customers, the Consumer Guarantees Act]. See the warranty and faulty-item answers below, and our Returns Policy for the full terms.

How do I start a return?

Contact us before you send anything back. Reach us by phone, by email, or through the contact form, and give us your order number, the product, the reason for the return, and proof of purchase. We’ll tell you whether the return is approved and how to send it back. We may require the item to be sent back to us first for us to inspect and verify its condition.

Please don’t post or freight anything to us before we’ve approved it, because we may not be able to accept it.

How long do I have to return an item?

For change-of-mind returns, you need to make the request within 14 days of delivery. For faulty items, the time limit depends on the warranty and your consumer rights rather than the 14-day window, so contact us as soon as you notice the problem. Our Warranty page returns & refunds policy have the details.

Who pays for return postage?

For change-of-mind returns, you pay to send the goods back, unless we’ve told you otherwise. Send them with a prepaid, trackable service, because we can’t accept responsibility for goods lost in transit. For faulty or damaged items, who pays freight depends on the situation, so please see our Warranty page or contact us before sending anything as in most cases we have to approve a return before processing it. 

How long do refunds take?

Once we’ve approved your refund, it’s processed within 5–10 days to your original payment method. Your bank or card provider may need a little longer to show it. If a restocking fee applies, we’ll tell you the amount before we refund the rest.

Can I return an item I’ve opened or used?

For change-of-mind returns, the product needs to be unused, in resaleable condition and in its original, undamaged packaging, so an opened or used item generally can’t be returned for change of mind. If the product is faulty, it doesn’t matter that it’s been opened or used, because your rights are different. Contact us and we’ll look at it under the warranty.

What warranty comes with the products?

Products we import carry a 12-month warranty against defects. Warranty work on these products is carried out in our own workshop. Products from brands we resell but don’t import carry that manufacturer’s warranty, and we handle the claim on your behalf. Our Warranty page has the full terms, including what you need to supply and who pays freight on a warranty return. These warranties are in addition to your rights under consumer law.

What should I do if an item is faulty?

Stop using it and contact us as soon as you can, with your order number, a description of the problem, and photos or video if you can. Keep the packaging and your proof of purchase. We’ll tell you the next step and, if it’s covered by warranty, arrange the repair, replacement or claim. Please don’t send the item back until we’ve confirmed how to do it. See our Warranty page for what we need from you and who pays freight.

Can I exchange an item instead of getting a refund?

Often, yes, if your request qualifies for a return. Contact us with your order number and the item you’d like instead, and if we can supply it, we’ll talk you through the exchange. The same conditions as returns apply, and any difference in price will be charged or refunded. If the replacement is a product we need to order in, we’ll confirm availability and timing first.

Are there items that can’t be returned?

Yes. Change-of-mind returns aren’t accepted for products that aren’t standard stocked lines, such as items we’ve ordered in or sourced specially for you. They also aren’t accepted for products that have been used, installed or damaged, are missing their original packaging, or are outside the 14-day period. Please check with us before ordering a special-order item, because it may not be returnable. These limits don’t affect your rights if a product is faulty, damaged or not as described.