Shipping policy
Last Updated August 20, 2026
Shipping and Delivery
Air & Allied Sales (Pacific) Pty Ltd · ABN 49 106 053 258
23 Precision Street, Salisbury QLD 4107
Where we ship
Australia-wide, including regional, remote and mine-site addresses. We also ship to New Zealand and the Pacific — contact us for a freight quote before ordering. We are more than happy to arrange delivery using your preferred transport method and account details, these will be required at the time of order placement, in writing.
Dispatch
Stocked lines are picked and dispatched from our Salisbury warehouse in Brisbane. We aim to have stocked lines dispatched same day, if placed before Midday AEST.
Orders placed after hours, on weekends or on Queensland public holidays are packed up the next business morning.
Special order/Made to order items carry a lead time, which we will confirm beforehand. We would rather tell you six weeks up front than surprise you with it afterwards.
Delivery times
These depend on the carrier. We are not able to guarantee delivery dates, but we can tell you what is realistic before you order — just ask.
Freight charges
Freight is calculated on weight, dimensions and destination. Some items cannot be sent by standard parcel freight and are quoted separately:
- Oversized items — compressors, large hoists, hose reels, benches and similar
- Dangerous goods — solvents, aerosols, some lubricants and cleaning chemicals
- Special Order/Made to order items - Hoists with non-standard chain lengths, items brought in to fulfil your order etc
Products affected are flagged on their product page. Where an item requires a freight quote, we will provide one before processing payment.
Collection
You are welcome to collect from 23 Precision Street, Salisbury QLD 4107, Monday to Friday 8:30am – 3:30pm. Call ahead on 07 3272 7999 and we will have the order picked and waiting rather than have you stand at the counter.
Receiving your delivery
Check the consignment before you sign for it. If anything is visibly damaged, please do not accept delivery. Any deliveries signed for/completed are deemed to be delivered in good order & condition, and accepted.
Lost or delayed shipments
If a delivery has an extended delivery timeframe, beyond what was quoted/accepted at the time of ordering, contact us with your order number and we will chase the carrier. We do this on your behalf rather than handing you a tracking number and leaving you to it.
Tracking
Order updates are sent by email. You can also see the status of any order by signing in at
[your account](/account) — orders placed as a guest with the same email address will appear there too.
Contact
- (+61) 7 3272 7999
- sales@air-allied.com.au
- 23 Precision Street, Salisbury QLD 4107
Or submit a ticket via our contact page.
